General Terms and Conditions
Payment Policy: Payment for course fees must be made to Conexiam in advance of the course start date. Payment either by Visa, MasterCard or American Express, EFT or cheque.
Discounts: Whether advertised or stated in correspondence, only one discount can be applied to any one booking.
Currency: All prices without a specific currency are US dollars. Fees are charged in United States dollars (USD). Payment by credit card will have currency converted by your credit card company. Conexiam is not responsible for fluctuations in exchange rates.
Taxes: Applicable taxes will be applied to your invoice.
In-Person 100% Guarantee: At Conexiam, we believe we offer the best possible enterprise architecture training. If, upon completion of the first day of classroom training, you are not satisfied with the course and wish to withdraw simply notify the instructor, return all course materials, and contact Conexiam at firstname.lastname@example.org by end of business day in order to receive a 100% refund or to apply the money to other future training courses. This guarantee only applies if a student completes the first full day of class and signs the class roster. All training materials must remain with the instructor at the time of withdrawal. This guarantee does not apply to video course products.
Video Training Guarantee: Cancellation and refund are only available prior to accessing any video course materials. Cancellation of credit card payments may incur an additional administrative charge of 10%.
On Demand streaming video training: Our video training is streamed. The lectures were recorded, and area available on demand. We provide this course using Desire2Learn’s distance learning technology – with this technology we can provide full distance education, self-study video training with the normal slide course material.
We suggest that the sample from the Desire2Learn portal be examined to ensure your technology supports the on-demand streaming. See sample of TOGAF, the video using the Desire2Learn portal.
Term for video courses: Purchase payment gives you a personal non-exclusive, non-transferable license to access one video course for 12 months measured from the first day of the month following purchase. Transferring or sharing your access with anyone else is a violation of the licensing agreement and is subject to legal action.
License Agreement: All Conexiam courses are copyrighted. Any unauthorized duplication is not permitted. Students are permitted to maintain a single copy of the course materials for their personal use.
Navigate materials: Most Conexiam courses use materials and templates from Navigate, our enterprise architecture toolkit. Students are permitted to use the materials in their work. Materials may not be distributed to 3rd parties.
TOGAF® Certification & IT4IT® exam vouchers: For Open Group accredited courses Conexiam provides Open Group exam vouchers. Where an examination voucher is provided by Conexiam, payment is required and training must have commenced before Conexiam will release the exam voucher. The exam voucher will be valid for 12 months from the date of issue. Once issued, exam vouchers are non-refundable.
Voucher may be used at any facility authorized by the Open Group.
Changes to products and programs: Conexiam reserves the right to change fees, instructors, registration terms and conditions, and to alter at any time any of the products or programs described on this website. Conexiam also reserves the right to change a course location or cancel a course at any time without notice or liability. Conexiam’s sole liability will be limited to refunding fees paid in respect of a course and Conexiam shall not be responsible for any incidental or consequential loss associated with a change in course location or a course cancellation. Conexiam will endeavor to give registrants as much advance notice as possible of any change to their enrollments.
Conexiam Training Materials: All training materials are prepared, maintained, updated and distributed by Conexiam. Conexiam may make improvements or other changes to training materials at any time without prior notification.
In-Person Course Locations: Conexiam will email you details of the course location at the email address on record. Please contact Conexiam (email@example.com) to confirm specific training locations and double-check these before embarking for your course as locations occasionally change for reasons beyond our control.
In-Person Course Schedule: Standard classroom learning courses run from 9 a.m. to 4:30 pm with a 15-minute break mid-morning and mid-afternoon and a 50-minute lunch break. Hours may vary between courses. Inquire for specific details.
In-Person Cancellation: If you are unable to attend your scheduled training class, please contact Conexiam. In order for you to receive a refund for pre-payment, Conexiam requires two weeks email notice (firstname.lastname@example.org) to reschedule or to cancel any registration. In the event that you fail to provide the required notification, you will be charged 100% of the course fee. If a registrant does not attend a scheduled course without prior notification, full course fees will be charged and no reschedule will be permitted. Student substitutions will be permitted no later than 2 full business days before the start of the class (not including the class start date). Cancellation of credit card payments will incur an additional administrative charge of 10%.
In-Person Rescheduling: Registrants may reschedule a course at any time with 16 or more calendar days’ notice. Enrollments must be rescheduled within one year of the cancel date or the funds on account will be forfeited.
Terms & Condition Change
Change: Pricing, registration terms, and conditions are subject to change without notice.